Protecting your privacy and your personal data is of the utmost importance to Lisa Bikes Unipessoal Limitada, hereinafter referred to as “LisaBikes”.
Under the new data protection regulation which will come into force in May 2018, we may provide you with information regarding the handling of confidential data and security.
Below we have provided an overview of the personal information that we collect from you and the purposes for which it is used. We also tell you how we protect your information, whom we share it with, and how you can edit your information.
Scope of application
Personal data is information that can be used to identify an individual, i.e. information that can be traced back to a person. This includes information such as first name, last name, address, postal address, IP address, telephone number or email address, as well as data relating to preferences, hobbies, memberships or the web pages that a person has viewed.
Personal data will only be collected, used and transmitted by LisaBikes where this is permitted by law or where the user has consented to the data collection.
Use and processing of personal data
Our company organises and arranges tourism and transportation services in addition to the related provision of services, including billing and settlement services. Data is collected, processed and used for these purposes.
If the collection and processing of your personal data takes place in connection with the reservation or booking of a service, we shall use this data only for the purpose of the associated services.
Please note that when booking tourism services in particular, the personal data of fellow travellers may also be collected. You should therefore ensure that all information provided by you which relates to third parties is provided with the consent of the third party concerned.
Personal data collected in relation to an offer will not be stored until the actual booking is made.
Personal data is also collected when completing forms, participating in competitions, subscribing to newsletters and sending emails. When participating in competitions, we use your data to carry out the competition. When subscribing to a newsletter, we collect and process your data for the purposes of compiling content and for delivery.
Sharing of personal information
We pass on personal data to the extent permitted by law only where this is necessary in order to process your booking or to implement the associated payment process.
We forward your personal data to our respective contractual partners (for example tour operators, airlines, hotels, travel agencies, bicycle hire companies, railway and bus companies or travel insurers) for the purposes of executing and settling the tourism services provided.
In connection with the subscription of newsletters, we pass on personal data to our service provider “Newsletter2Go”, with its headquarters in Germany; however, this data can only be used by us.
In connection with the use of online services, we pass on your data to our online system service providers (hosting system operators, internet booking engines, mid-office systems, web analytics service providers, global distribution systems and marketing service providers). Our system service providers help us to constantly improve our offers and services.
Personal data will only be collected and passed on to government institutions and authorities where this is required under legal regulations.
The collection, processing and use of your personal data for advertising or market research purposes takes place exclusively in accordance with the relevant statutory provisions. You may object to the use of your data in this context at any time. In the event that your data is used for the purposes of advertising, market research or opinion research, we will notify you of your right to withdraw your consent at any time or provide a simple unsubscribe option (for example via a web link).
In all other cases, data will only be transmitted in an anonymised form which does not allow any conclusions to be drawn about you as an individual.
Personal data, in particular email addresses, will never be sold to third parties.
We use technical and organisational measures to protect the privacy of users of our website and connected systems. We use the SSL 3.0 encryption protocol to ensure the secure transmission of personal information. This method is used successfully throughout the World Wide Web. All personal data (name, address, payment data, etc.) will be encrypted and thus transmitted securely via the internet. You will know that the page you are accessing is secure if the closed padlock icon is displayed in the bar at the bottom of your browser window.
Rights – withdrawal of consent, changes, corrections and updates
You are entitled to obtain information about the data stored about you, upon request and free of charge. Based on the principle of data minimisation in relation to the processing of personal data, only the minimum amount of data required for the fulfilment of the corresponding legal basis will be stored (for example booking a trip).
In addition, you have the right to correct inaccurate data and to block and delete your personal data, provided there is no legal obligation to maintain records, particularly with regard to data for billing and accounting purposes.
When a user makes digital contact with LisaBikes (for example via a contact form or email), their details are stored for the purposes of processing the request as well as in the case of follow-up questions.
Incorporation of third-party content and services
Our websites may incorporate third-party content such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites. This always presupposes that the providers of this content (hereinafter referred to as “third-party providers”) can identify the IP address of the user. Without the IP address, a third-party provider is unable to transmit the content to the respective user’s browser. Therefore, the IP address is required in order to view the content. LisaBikes makes every effort to only use content from providers who use the IP address exclusively for the purposes of delivering content. However, we have no influence over whether third parties store the IP address, e.g. for statistical purposes. We will clarify this with you to the extent that we are aware of such storage.
Our websites use Google Analytics, a web analysis service from Google Inc. (“Google”).
Google Analytics uses so-called "cookies", which are text files stored on your computer that enable us to analyse the use of our web pages. The information generated by the cookie about your use of the website concerned (including your IP address) is transferred to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operator and to render services connected with the use of the website and the internet. If necessary, Google will also transmit this information to third parties if this is prescribed by law or if third parties process this data on behalf of Google.
Under no circumstances will Google make any connection between your IP address and other Google data.
You can prevent the cookies from being installed by means of an appropriate setting in your browser software. However, please note that in this case you may not be able to make full use of all the functions of this website.
By using our website you consent to the processing by Google of data collected on you, in the manner described above and for the aforementioned purpose.
If you wish to use this feature, download the add-on and install it on your current web browser. The Google Analytics opt-out browser add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.
Use of Facebook social plug-ins
Our websites use social plug-ins (“plug-ins”) of the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”).
Plug-ins can be recognised by the Facebook logo: white “f” on a blue tile, the term “Like” or a “thumbs up” sign. A list of all Facebook social plug-ins can be found here: https://developers.facebook.com/docs/plugins.
When a user visits one of our websites that contains such a plug-in, their browser establishes a direct connection to the Facebook servers. Clicking on the plug-in will redirect the user directly to Facebook. LisaBikes therefore has no influence over the scope of the data that Facebook collects using this plug-in.
If the user is logged in to Facebook, Facebook can assign the visit to their Facebook account. If users interact with the plug-ins, for example by pressing the “Like” button or posting a comment, the corresponding information is transmitted from the user’s browser directly to Facebook and stored there. If a user is not a member of Facebook, there is still a possibility that Facebook will learn and store their IP address.
If a user is a Facebook member and does not want Facebook to collect data about them through this offer and to link it with the membership data stored by Facebook, they must log out of Facebook before visiting the website. Other settings and the withdrawal of consent with regard to the use of data for promotional purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads.
Use of remarketing features
Our website uses retargeting tags.
Settings and deactivation options
- Google Ads Settings
- “Network Advertising Initiative” Settings and Opt Out
Links to other websites
We explicitly emphasise that we have no influence at all on the content and the design of websites that we link.
Your visit to our website
Each time you access content on our website, general information is automatically stored (for example, length of time spent on individual pages). This data is not personal and is therefore processed in an anonymised form. Information of this kind is used for statistical purposes only and will be used by us to optimise our online offering.
Cookies on our websites and their management
What is a cookie?
A “cookie” is a small file consisting of a plain-text information string that a website transmits to the web browser of your computer hard drive, temporarily storing it for the duration of your visit to the website, or sometimes for longer, depending on the type of cookie. Cookies have different functions (for example, to differentiate between you and other users of the same website) and are used by most websites to ensure a higher-quality user experience.
Each cookie is unique to your web browser and contains anonymous information. Typically, a cookie contains the name of the domain from which it originated, the “lifetime” of the cookie, and a value (usually in the form of a unique, randomly generated number).
Types of cookies
Below are the main types of cookies that could be used by websites.
These are temporary cookies that remain in the cookie file of your web browser for the duration of your visit only, and are deleted when you close the browser.
These remain in the cookie file of your web browser even after the browser has been closed, sometimes for a year or more (depending on the exact lifetime of the cookie in question). Persistent cookies are used when the website operator may need to know your identity for longer than just a browsing session (for example, to store your username or site preferences).
These are cookies that are stored on your browser and/or hard drive by the website you are visiting. They require you to be assigned a unique identifier in order to track your movements on the site. Website operators often use first-party cookies for session management and recognition purposes.
These are cookies that are used by third parties (for example social networks) to track your visits to various websites on which these third parties advertise. The website operator has no control over these third-party cookies.
If any parts or individual wording of this text fail to conform to the valid legal situation, or are no longer or not fully compliant therewith, this shall not affect the content or validity of the remaining parts of the document.
Contact partner for data protection
Lisa Bikes Unipessoal Limitada is responsible for data storage and processing.
For enquiries relating to data protection, please send an email to: firstname.lastname@example.org
Typing, setting and spelling mistakes as well as errors are reserved.
Limitation of liability for our information on this homepage.
This is a translation from German. In cases of doubt or in the event that the text is difficult to understand or open to interpretation, the German original shall always take precedence: www.lisabikes.com/de/seiten/datenschutz.html