Terms & Conditions for
Terms & Conditions for Cycling Holidays:
1. Booking Confirmation:
Your booking constitutes a binding agreement for the cycling holiday. Ensure that you understand and agree to the terms outlined herein. LISA BIKES Ltd. organizes all presented vacation deals and tours on this Website and is your contractual partner. Bookings can be made by phone or e-mail. After 1-3 days of the date, you will receive a written confirmation by e-mail that the reservation has been accepted. This assumption is valid as confirmation of the contract. With the execution of the contract, a deposit of 20% per person of the whole price will be charged. The balance payment is due 4 weeks before starting the tour.
2. Execution of the contract and payment:
LISA BIKES Ltd. organizes all presented vacation deals and tours on this Website and is your contractual partner. Bookings can be made by phone or e-mail. After 1-3 days of the date, you will receive a written confirmation by e-mail that the reservation has been accepted. This assumption is valid as confirmation of the contract. With the execution of the contract, a deposit of 20% per person of the whole price will be charged. The balance payment is due 4 weeks before starting the tour.
3. Cancelation before the start of the trip or shortening of the trip:
The customer may, at any time, resign from the tour. The cancellation must be made in writing. The cancellation policy applies as follows:
- Up to 28 days before arrival: 100 € per Person
- From 27 to 14 days before arrival: 30 % on the package
- From 13 to 8 days before arrival: 50 % on the package
- From 7 to 4 days before arrival: 70 % on the package
- From 3 days to 1 day before arrival: 90 % on the package
- "No show" or travel disruption: 100 % on the package
If the customer of LISA BIKES Ltd. provides replacement participants, and cancellation compensation is unnecessary.
If the customer is not available due to incapability (e.g., due to illness, premature return, etc.), he is not entitled to a pro-rata refund of the price.
4. Accommodations:
Accommodations are based on availability and may be subject to change. Any changes will be communicated promptly.
5. Bicycle Rental:
The rental of bicycles is included in the package, and specific bike models are subject to availability.
Additional charges may apply for premium or specialized bike models.
6. Values to be Paid in Case of Loss or Theft:
- eMTB - 3,200 €
- MTB Premium - 900 €
- MTB - 700 €
- eTRK - 3,500 €
- TRK - 700 €
- eTOU - 2,600 €
- TOU - 500 €
- eRoad - 3,200 €
- Road Di2 - 3,200 €
- Road PLUS - 2,800 €
- Road - 1,500 €
- eGravel - 3,000 €
- Gravel - 1,600 €
- Junior Bike - 250 €
7. Itinerary Changes:
The itinerary is subject to change due to weather conditions, unforeseen circumstances, or other factors. Alternative arrangements will be made when necessary.
8. Travel Insurance:
We strongly recommend that you obtain travel insurance to cover unforeseen events, cancellations, or medical emergencies.
9. Participant Responsibilities:
Participants are responsible for their fitness level and ensuring that they can handle the physical demands of the cycling holiday. Follow safety guidelines provided during the trip.
10. Liability:
- We are liable under the duty of care for the accuracy of the description of all services on this website, for the proper selection and placement of the service providers (hotels, transport companies, etc.), and a conscientious preparation and settlement.
- You take part in the tours at your own risk. Each participant is solely responsible for ensuring the health conditions requirements for the booked tours. Each participant is responsible for compliance with the Highway Code by itself.
- Our liability, regardless of the legal reason, is limited in total to the amount of three times the price if the damage has been proven to be caused by us. If there are objections of unexpected reason, you have to communicate them to us in writing immediately.
- Jurisdiction in case of any disputes is Faro.
11. Insurance:
Lisa Bikes Unipessoal Limitada has a policy of liability insurance according to the requirements for a travel agency.
12. Complaints Resolution:
For the resolution of complaints, please contact the provided customer support details.
By proceeding with your cycling holiday booking, you confirm that you have read, understood, and accepted these terms and conditions. If you have any questions or concerns, please contact us before finalizing your reservation.
